In-house average weekday ridership for October was 2,927, up by 6.01% from last year. Supplemental providers average weekday ridership was 305, up by 33.57%. Combined in-house and supplemental providers average weekday ridership was 3,232, up by 8.12%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 33,001 boardings, up 10.63% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.07% for October. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.70%. On-time performance for trips with a desired arrival time was 58.75% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 87.08% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of October, Handi-Van operated 71,558 trips including 7,436 trips that were longer than one hour in trip time. The analysis found that 73.96% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 642 or 8.63% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,294 or 17.40% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 75.70% for October, up by 2.19% from last year.
Over the month of October, reservationists answered 41,070 calls. Of those calls, 99.30% were answered within 5 minutes.
| October FY2024 |
October FY2023 |
October FY2019 Pre-COVID |
% Change FY 23 to 24 |
4 Month FY2024 |
4 Month FY2023 |
4 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 87,867 | 79,592 | 106,431 | 10.40% | 343,502 | 310,501 | 401,139 | 10.63% | 1,197,533 | |
| Average Weekday Ridership | 3,232 | 2,989 | 3,845 | 8.12% | 3,225 | 2,923 | 3,876 | 10.36% | 3,856 | |
| Unique Riders During the Month | 5,384 | 5,045 | 5,902 | 6.72% | 5,331 | 4,931 | 5,810 | 8.13% | 5,810 | |
| Cost per Revenue Hour | $112.41 | $101.79 | $85.61 | 10.43% | $114.07 | $105.90 | $87.94 | 7.71% | $87.76 | <= $90 |
| Cost per Passenger Trip | $51.63 | $50.11 | $37.59 | 3.04% | $52.86 | $53.02 | $39.02 | -0.31% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.67 | $6.83 | $5.76 | 12.26% | $7.80 | $7.21 | $5.85 | 8.13% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.18 | 2.03 | 2.28 | 7.18% | 2.16 | 2.00 | 2.25 | 8.04% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.01% | 4.13% | 4.72% | -1.13% | 3.11% | 3.31% | 4.38% | -0.20% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.70% | 78.43% | 75.64% | -0.73% | 78.11% | 78.68% | 75.45% | -0.57% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.63% | 1.16% | 2.31% | -0.53% | 0.73% | 1.21% | 2.22% | -0.47% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.04% | 0.14% | -0.02% | 0.03% | 0.04% | 0.14% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.07% | 92.32% | 88.12% | -4.24% | 89.32% | 93.14% | 87.55% | -3.82% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 88.70% | 93.48% | 90.43% | -4.78% | 90.05% | 94.34% | 89.77% | -4.29% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.99% | 0.47% | 0.60% | 0.53% | 0.68% | 0.30% | 0.78% | 0.38% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.75% | 68.20% | 60.29% | -9.45% | 56.41% | 67.75% | 59.43% | -11.34% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 73.96% | 77.50% | 69.32% | -3.54% | 73.76% | 76.42% | 69.57% | -2.66% | 68.69% | 50% |
| Excessive Trip Length | 8.63% | 6.57% | 12.28% | 2.06% | 8.86% | 7.34% | 12.59% | 1.52% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.09% | 3.99% | 4.33% | 0.11% | 4.08% | 3.87% | 4.36% | 0.21% | 4.44% | < 5% |
| Advance Cancellation Rate | 18.82% | 19.17% | 22.33% | -0.35% | 19.23% | 18.87% | 23.19% | 0.36% | 23.11% | < 15% |
| Missed Trip Rate | 1.16% | 0.67% | 0.78% | 0.49% | 0.86% | 0.49% | 0.94% | 0.37% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.84 | 2.08 | 1.67 | 36.79% | 2.41 | 1.70 | 1.45 | 41.95% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.30% | 68.80% | 55.13% | 30.50% | 99.14% | 58.38% | 60.95% | 40.75% | 50.30% | 93% |
| Vehicle Availability | 75.70% | 73.51% | 88.08% | 2.19% | 74.38% | 77.56% | 88.92% | -3.18% | 86.16% | >= 80% |
